Shipping, Exchanges & Returns

U.S. DOMESTIC SHIPPING

We offer FREE U.S. first class shipping on all order over $50, as well as calculated Priority shipping options.  All Doodle Couture branded product orders take 1-2 business days to process and leave our warehouse and an additional 2-5 business days to arrive. 

All Frida Firenze luxury pet accessories are handmade to order and can take up to 4-5 weeks to arrive from Italy.  These items are final sale.  International shipping is a flat rate $29.99 on Frida Firenze products via DHL.  Please note that these items will ship and arrive separately. 

Shipping may take longer due to the impact of COVID-19 and may add additional business days to arrive. All couriers including USPS are currently experiencing delays with shipping and updating tracking information.

Expedited shipping options are available at checkout for an additional cost through UPS, Fed Ex and/or DHL.

INTERNATIONAL SHIPPING

We ship worldwide to most countries. Shipping costs and timeframe depends on the country. We are not responsible for shipping delays outside of our control. Doodle Couture is NOT responsible for any customs or tariff fee/import duty that may be imposed. These fees are the responsibility of the buyer and are not covered by the shipping costs.

Processing Time: 1-2 Business Days

Shipping/Transit Time: 7-21 Business Days

Shipping cost depends on your exact location and is calculated at checkout. Due to COVID, the estimation for package arrival to an international country varies. Faster shipping options are available on the checkout page for an additional cost. 

EXCHANGE & RETURNS

Please make sure to use our sizing charts to ensure a proper fit prior to ordering. If for any reason you would like to return or exchange your product(s), we will gladly accept your return. Please note the following criteria:

  • We have a 21-day return policy. This means you have 21 days after receiving your item(s) to request a return.
  • Please email hello@doodlecouture.com to request a return approval.
  • All items must be new, unwashed, hair/fur-free and have all tags attached.
  • Items must be returned or exchanged within 21 days of delivery.
  • Package must be postmarked within 21 days of delivery.

To start a return, please contact us at hello@doodlecouture.com. If your return is accepted, we will provide you with a return label. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at hello@doodlecouture.com or 516-591-0008.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on Frida Firenze made-to-order products, sale items, or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have.  Once the return is accepted, make a separate purchase for the new item.

Refunds

Please send returns to:

RETURNS @ Doodle Couture

860 Willis Avenue

Unit 104

Albertson, NY 11507

Once return or exchange is received, inspected, and approved based on our policy above, please allow 5-7 days for processing. If you request a return, credit is applied to your original form of payment usually within 24-48 hours. If you request an exchange, please email us at hello@doodlecouture.com to ensure that we still have stock left of the size/item you are requesting.

EXCLUSIONS: 

All items marked FINAL SALE on the product page will not be returnable.

DEFECTS

In the case that your item is damaged upon arrival, please reach out to us within seven (7) days of receiving the product, and we will be happy to replace the item. 

Questions?

For any questions or concerns, please email us at hello@doodlecouture.com. We will respond to you within 2 hours!