- All returns must be in original unused, unworn, and unwashed condition free of hair, fur and dirt.
- All tags must be attached.
- Returns must be received within 21 days from when you received your shipment.
Exceptions / Non-Returnable items
We do not offer returns or refunds on Custom / Pre-ordered items such as Frida Firenze leather accessories as these are made to order items. Sale items are NON-returnable, the price reflects this on all items. All sale items are final sale and non-returnable/refundable.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus any postage costs.