Frequently Asked Questions

Sizing

To measure your dog for a harness, measure the widest part of their chest and neck with a soft measuring tape.  If you do not have a soft, flexible measuring tape, use a string and measure the length against a regular tape measure.  Next, check our size charts on the product page to find the correct size for your dog.

We offer a detailed sizing guide on all of our product pages, with measurement instructions and a size chart for each of our harnesses and collars. If you're unsure of the size, please contact us for assistance at hello@doodlecouture.com during business hours (M-F, 8am-5pm EST).

Returns

Returns Are Simple!
 
We know you will love our products, however in case you need to return or exchange, we have made it easy!
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Return in 3 Simple Steps:
1. Put your item back in the package with your packing slip.
2. Mail it to:
Doodle Couture
Attn: Returns
860 Willis Avenue #104
Albertson, NY 11507
(we recommend using a tracking service to be safe)
 
3. Watch out for an email from us with your refund confirmation if your return is accepted as per the policy below.
We are always able to answer any questions you may have about a return at hello@doodlecouture.com!
 
For exchanges, please contact us at hello@doodlecouture.com for one of us to easily walk you through finding the best new product! 

You can reach us by email at hello@doodlecouture.com, or by phone at (516-591-0008). Our customer support team is available Monday through Friday, 8am to 5pm EST.

Product Info

Our Doodle Couture step-in harness has a strong plastic buckle and secure Velcro on the back of the harness.  This harness is better for small dogs as it provides more control, and reduces pulling.  This harness is designed to gently discourage your puppy from pulling on the leash by redirecting your puppy's attention back to you, making it easier to control your puppy while on a walk. 

Our Doodle Couture adjustable harness is made from soft, breathable materials that provide maximum comfort for your puppy. The harness has a chest panel design that evenly distributes pressure across your puppy's chest, providing added support and comfort. It has fully-adjustable straps on the chest and neck making it more flexible in sizing than our step-in harness.  It also has a simple, one-click buckle that makes it very easy to put on and take off over the dog's head.  Leash attachment D rings are on back.  This harness is better for growing dogs or dogs over 20 pounds.

Each of our products comes with care instructions, but in general, we recommend hand-washing and air-drying our products to keep them looking their best.

Yes, we use the highest-quality materials in all of our products, including durable webbing, strong hardware, and soft, comfortable linings. All of our products are designed to withstand the wear and tear of daily use for a very long time.

1 adjustable or step-in harness, 1 leash, 1 waste bag dispenser bag with 1 roll of waste bags included.

Yes, we are committed to ethical and sustainable manufacturing practices, using eco-friendly materials and fair labor practices in the production of all of our products.

Shipping

U.S. DOMESTIC SHIPPING

We charge a $5 flat rate U.S. First Class shipping on all orders up to $50.  Orders valued at $50 or more ship FREE.  We also offer calculated Priority shipping options.  All orders take 1-2 business days to process and leave our warehouse and an additional 2-5 business days to arrive. 

Expedited shipping options are available at checkout for an additional cost through UPS or Fed Ex.

INTERNATIONAL SHIPPING

We ship worldwide to most countries. Shipping costs and timeframe depends on the country. We are not responsible for shipping delays outside of our control. Doodle Couture is NOT responsible for any customs or tariff fee/import duty that may be imposed. These fees are the responsibility of the buyer and are not covered by the shipping costs.

Processing Time: 1-2 Business Days

Shipping/Transit Time: 7-21 Business Days

Shipping cost depends on your exact location and is calculated at checkout. 

Payments

Yes, we take the security of your personal and payment information very seriously.  Our website uses industry-standard SSL encryption to protect your data during transmission.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, and Google Pay.